1. Who operates Tenelk
Tenelk is operated by PAN HAO, an independent software developer. Privacy questions and requests can be sent to support@tenelk.cloud.
2. Information we collect
Depending on the feature you use, Tenelk may process:
- Account information: email address, account identifier, language, and subscription status.
- Purchase information: plan, amount, currency, transaction reference, renewal status, and refund status. We do not store full payment-card details.
- Software information: app version, operating system, device category, activation state, and limited technical diagnostics needed to operate or troubleshoot the software.
- Support information: messages, attachments you choose to send, and records required to resolve the request.
- Website information: essential server logs used for security and reliability. The initial website does not use advertising trackers.
3. How we use information
- Provide accounts, software access, subscription status, and customer support.
- Protect users, prevent abuse, investigate errors, and maintain service reliability.
- Process purchases, cancellations, refunds, and legally required financial records.
- Comply with applicable law and enforce the Terms of Service.
4. Service providers
Tenelk may use carefully selected providers for identity, hosting, email, customer support, and merchant-of-record payment processing. They process information under their own terms and data-protection obligations. When checkout becomes available, the checkout provider will identify itself and show its buyer terms before payment.
5. International processing
Tenelk serves international users and uses infrastructure in more than one country. Information may therefore be processed outside your country. We apply reasonable contractual, access-control, and security measures appropriate to the service and provider.
6. Retention
We keep information only for as long as needed for the purposes above. Account and support records are deleted or de-identified when no longer required, subject to fraud-prevention, dispute, tax, accounting, and other legal retention duties.
7. Your choices and rights
You may request access, correction, deletion, or a copy of information associated with your account. You may also object to or restrict certain processing where applicable. Send requests to support@tenelk.cloud. We may need to verify your identity before completing a request.
8. Security
We use access controls, encrypted transport, limited provider permissions, and operational safeguards designed for the information involved. No system is completely secure; please contact support if you believe your account or information has been compromised.
9. Children
Tenelk is not directed to children under 16. If you believe a child has provided personal information, contact us so we can review and delete it where required.
10. Changes
We may update this policy as the product, providers, or law changes. Material changes will be identified by a new effective date and, when appropriate, an in-product or email notice.