tenelk1. Operator and agreement
Tenelk is operated by PAN HAO, an independent software developer. By creating an account, using the software, or purchasing a subscription, you agree to these Terms and the Privacy Policy. If you do not agree, do not use the service.
2. Service
Tenelk provides account-based access to supported clients. The Tenelk VPN Chrome extension applies proxy routing only to supported Chrome browser traffic; the extension is not a device-wide VPN and does not route traffic from other applications.
The separately labelled Android CONNECT Beta uses Android’s VPN service for supported app traffic through official Tenelk HTTPS CONNECT gateways. This beta supports TCP destinations on ports 80 and 443 and proxied DNS-over-HTTPS. UDP, QUIC and other TCP ports are unsupported and rejected rather than sent directly. It is not general-purpose compatibility for games, voice/video calling or other UDP-dependent features. Existing eligible paid subscribers use the same account without a second Android subscription; existing plan limits and expiry remain applicable. External crash telemetry is disabled for this beta, as described in the Privacy Policy. Current availability, requirements and limits appear in the Android Beta release notes and download center.
3. Accounts
You must provide accurate information, keep your sign-in methods secure, and notify support if you suspect unauthorized access. You are responsible for activity performed through your account unless applicable law provides otherwise.
4. Plans, billing, and renewal
Plan prices and billing intervals are shown on the Pricing page. Paid subscriptions renew automatically at the selected interval until cancelled. Creem acts as merchant of record, processes payment, handles applicable taxes, and provides buyer terms that also apply to the transaction. The final amount and renewal terms are shown before payment.
5. Cancellation and refunds
You may cancel before the next renewal through the Creem customer portal available from your Tenelk membership page or by contacting support@tenelk.cloud. Cancellation stops future renewals and does not ordinarily reverse a completed charge. Refund requests are reviewed under Creem's buyer terms, applicable consumer law, and the facts of the request.
6. Acceptable use
You may not use Tenelk to violate law, infringe intellectual property, harm or harass others, distribute malware, interfere with systems, evade account or usage controls, resell access without written permission, or engage in fraudulent or deceptive activity. We may restrict or suspend access when reasonably necessary to protect users, providers, or the service.
7. Software license
Subject to these Terms and your plan, Tenelk grants you a limited, personal, non-exclusive, non-transferable, revocable license to use supported software. Tenelk and its licensors retain all rights not expressly granted. Open-source components remain governed by their respective licenses.
8. Availability and changes
We work to provide reliable software but do not promise uninterrupted availability. Testing versions may contain defects or change without the same notice as a production release. We may update, replace, or discontinue features, and will provide reasonable notice when a material paid feature is removed where practical.
9. Disclaimer and liability
To the extent permitted by law, Tenelk is provided without warranties not expressly stated in these Terms. Tenelk is not liable for indirect, incidental, special, or consequential loss arising from use of the service. Nothing in these Terms excludes rights or liability that cannot legally be excluded, including mandatory consumer protections.
10. Termination
You may stop using Tenelk at any time. We may terminate or suspend access for a material breach, unlawful use, fraud, security risk, or non-payment. Sections that by their nature should survive termination, including intellectual property, liability, and dispute provisions, remain effective.
11. Governing rules
These Terms are governed by the laws applicable to the operator's place of residence, without limiting mandatory consumer rights that apply in your country. Before starting formal proceedings, please contact support so both sides can attempt to resolve the issue.
12. Contact and changes
Questions can be sent to support@tenelk.cloud. We may update these Terms as the service or law changes. Material updates will be identified by a new effective date and, when appropriate, additional notice.