Support
Contact Tenelk for software access, billing, cancellation, refund, account, or privacy questions.
Write to support@tenelk.cloud. We aim to reply within three business days.
For a purchase question, include the checkout email and transaction reference. Do not send passwords, full card numbers, or identity documents unless support provides a secure and necessary process.
Email supportOnce paid checkout is active, the purchase confirmation will link to a customer portal where you can cancel before the next renewal. If you cannot access the portal, email support from the address used at checkout.
Include the transaction reference, purchase date, and a short explanation. Requests are reviewed under the checkout provider's buyer terms and applicable consumer law.
Tell us whether you are requesting access, correction, export, deletion, or help securing an account. We may ask you to verify control of the associated email address.
Tenelk is currently in testing. Paid checkout and public software downloads are not yet active.